Privacy Policy
We believe your privacy deserves clear explanations, not legal confusion. Here's how Platformexlex Hub handles your information when you work with us.
Who We Are and Why This Matters
Platformexlex Hub develops custom mobile solutions for businesses across Egypt and beyond. When you reach out about a project or use our services, you share information with us. This policy explains what we do with that information — and more importantly, what we don't do with it.
We're based in Alexandria, Egypt, but we work with clients worldwide. Egyptian data protection laws guide our practices, along with international standards that respect your privacy regardless of where you're located.
Information We Collect
What You Share Directly
When you contact us or work with us, you might share:
- Your name, email address, and phone number
- Company information and project requirements
- Technical specifications and business needs
- Communication history and project feedback
- Payment information (processed through secure third parties)
Information We Collect Automatically
Like most websites, ours collects some technical information:
- IP address and general location (city/region level)
- Browser type and device information
- Pages you visit and time spent on our site
- How you found our website
How We Use Your Information
We use your information for straightforward business purposes:
- Responding to your inquiries and providing project quotes
- Developing and delivering your mobile solutions
- Managing our ongoing business relationship
- Sending project updates and relevant business communications
- Improving our services based on client feedback
- Meeting legal requirements in Egypt and other jurisdictions
We Don't Sell Your Data
We've never sold client information to third parties, and we never will. Your business details and contact information stay within our team unless you specifically ask us to share them.
When We Share Information
We only share your information in these specific situations:
- With your explicit permission for project collaboration
- With trusted service providers who help us deliver your projects (hosting, payment processing, development tools)
- When required by Egyptian law or legal proceedings
- To protect our business rights or prevent fraud
Any third parties we work with must meet our privacy standards and only use your information for the specific services they provide to us.
Your Rights and Choices
You have real control over your information:
Access and Updates
You can request a copy of the information we have about you or ask us to update incorrect details. Just send us an email, and we'll handle it within two weeks.
Deletion Rights
Want us to delete your information? We can do that, with some practical limitations. We might need to keep certain records for tax purposes or completed project documentation, but we'll remove everything we legally can.
Communication Preferences
We'll only send you emails related to your projects or occasionally share updates about our services. You can unsubscribe from updates anytime, though we'll still need to communicate about active projects.
How We Protect Your Information
Security isn't just about technology — it's about responsible practices:
- All data transmission uses industry-standard encryption
- Our servers are hosted with reputable providers that meet international security standards
- Team access to client information is limited to project needs
- We regularly review and update our security practices
- Payment processing goes through established, secure third-party services
No system is perfect, but we take reasonable precautions to protect your information and will notify you promptly if any security issues affect your data.
Data Retention
Project Information
We keep project files and communications for three years after completion to support ongoing maintenance and reference needs.
Contact Information
Basic contact details are retained while we have an active business relationship, plus two years for potential future collaboration.
Financial Records
Payment and invoicing information is kept for seven years to meet Egyptian tax and accounting requirements.
Website Analytics
Anonymous usage data is typically retained for 26 months to help us understand and improve our website performance.
International Data Transfers
Sometimes we work with international clients or use global services (like cloud hosting or development tools). When your information crosses borders, we ensure it receives appropriate protection through:
- Contracts that require equivalent privacy protections
- Choosing service providers with strong international privacy standards
- Following Egyptian regulations for international data transfers
Cookies and Website Technology
Our website uses basic cookies to function properly and understand how visitors use our site. These include:
- Essential cookies that make the website work correctly
- Analytics cookies that help us improve the site (anonymized data)
- Preference cookies that remember your settings
You can control cookies through your browser settings, though disabling essential ones might affect website functionality.
Changes to This Policy
We review this privacy policy annually and update it when our practices change or laws require adjustments. Significant changes will be communicated directly to active clients, and we'll always post the current version on our website with the update date.
Minor clarifications or formatting improvements won't trigger notifications, but anything that affects how we handle your information will be clearly communicated.
Questions About Your Privacy
Privacy policies shouldn't require a law degree to understand. If anything here is unclear, or if you want to exercise your rights regarding your information, just reach out.
We aim to respond to privacy requests within 14 business days. For urgent concerns, call us directly.